A car rental company in suburban Evansville, Illinois, has a problem.
It’s an issue that’s been brewing for months, but a company spokesperson told CBC News it was not uncommon for customers to pay more than they expected.
“It happens pretty regularly,” said John Lefebvre, the company’s director of marketing and communications.
Lefabvre said the company had to get into a conversation with customers about how much they were going to pay for car rentals.
“We try to communicate that in a very simple way,” Lefobre said.
Lettuce & Cider bought the gas station from a previous owner for $2,400.
L&Cider says the customer’s request was made on January 4.
Lofebvre said when customers see the company logo on their check-in page, they expect to see the price they’re paying for their ride.
“They expect us to have that information,” he said.
“So we tried to communicate with them that it was just a way of letting them know the price.”
Lofibre said that, when customers asked for a more detailed price, he would tell them the price of a gas-station parking space.
He said he was not aware of any other cases where the company was forced to make that type of change.
“There are no hidden fees,” Lofobre told CBC.
“In fact, we make it clear that it is the price the customer has requested, and it’s the price that we’re going to charge.”
Lefbcre said the customer was not satisfied with the deal.
He has asked the company for a refund, but said it was too late.
Lillabvre told CBC that when customers contact him about their experience, he will not make any changes to the rental terms.
“If they feel like we’ve misled them, we’ll take it to court,” he added.
Lattereva’s story is an example of how, in order to make money, customers often have to pay a higher price than they should have.
“Some customers are getting really angry, they don’t want to continue the rental, and they are getting very angry,” Lattreva said.
In December, the city of Evansville announced a new law that requires all car rental companies to provide information to prospective renters.
L of Febvre told the Evansville City Council that it’s important for prospective renters to understand what they are paying for a rental, because they can make a decision about whether they want to rent a car in the future.
“One of the things that we hear is that people want to get a rental car, and one of the ways they can do that is by looking at the price,” L of Feibvre said.
But he said there are many other factors to consider when choosing a rental.
“You can find many different options,” he told the council.
“And so one of those things is that you really want to make sure you are able to get the best value.”
L of Cider has had some customer complaints about the company since it purchased the gas-park space.
L & ; Cider said it has had to revise its rental terms, including that all cars are “subject to inspection.”
L &ing; C &:D is now offering a new service where people can rent cars directly from the company.
“This is really about making sure we are doing everything we can to protect customers from the cost of renting cars,” Lettereva said in a statement to CBC.
He also said the new service has been welcomed by many customers.
“Our customer service team is happy to see our service has improved,” L C &ing ;Cider said in the statement.
The company did not return CBC’s request for comment.
The Evansville Chamber of Commerce has also expressed concerns about the city’s new rental laws.
“When we see companies taking advantage of the vulnerable and disadvantaged by charging more than we’re comfortable paying for our vehicles, we know that our business can’t continue,” the chamber said in an email to CBC News.
L C of D has also been hit with complaints from other businesses about the new law.
The Chamber of Business of Evansland, an affiliate of the Evansland Chamber of the Arts, wrote to the city on February 1 to complain about the impact of the new laws.
The letter said the city was “focusing on driving down the cost to consumers” and is “setting a dangerous precedent.”
It said the law will lead to “unnecessary and expensive repairs” for car owners and that “costs will continue to skyrocket.”
The city is expected to meet with Chamber of Merchants of Evans, L&ing;C & 😀 on February 5.
The city also has a committee looking into car rental costs, and L C Of D said it would be open to discussing additional fees. L